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Issue with get started

I recently created an account to test Trinsic, and received an email that I was offered a Login Credential. The email said to accept the credential in my digital wallet. I was unable to accept the credential because it kept coming back with error "A2A Message Transmission Error"; uninstalling and reinstalling my Trinsic digital wallet didn't help. I emailed [email protected] but did not receive a response. What is my next step?